We ordered the Puffy Luxe Hybrid mattress in a king size. Since we were moving to a new house, we decided to order it early. This led us to miss the 101-night sleep trial window, as we didn’t even set it up until 50 days after receiving it. (On a side note, the shipping was incredibly fast!)
The mattress turned out to be a bit firmer than I prefer, so I started looking for a topper. I was about to purchase a Tempur-Pedic topper when I decided to check if Puffy offered one. They had two options, so before making a purchase, I reached out to their customer service to explain my dissatisfaction with the mattress and shared the backstory.
Puffy’s team went above and beyond to help. They resolved the issue quickly, and I had a new topper in less than a week! The topper made a huge difference, and I couldn’t be happier. I highly recommend this brand—not only for the quality of their products but also for their exceptional customer service. Also, their sheets are amazing—an absolute dream to sleep on!